Payments are not refundable once made.
You can cancel a booking at any time before the cook arrives, and we will confirm the cancellation in writing — but the amount paid is not returned. Please book only a slot you are confident about.
Open My Bookings, find the booking and choose Cancel. You can do this at any point before the cook arrives. We ask for a short reason, which genuinely helps us improve.
Cancellation takes effect immediately. No cook will be sent, and you will receive a cancellation receipt by email with your bill number.
TAADAA is not a delivery service. When you book, we reserve that time slot, schedule a trained cook against it, and commit to buying fresh ingredients for your specific order. Those costs are incurred for your booking whether or not the meal is eventually cooked.
A cancelled slot also cannot usually be resold at short notice, because cooks are scheduled in advance.
This policy covers cancellations you choose to make. It is not a way for us to keep money for a meal we failed to provide.
If no cook arrives, if your booking is cancelled by us, or if a meal is not delivered as described, write to us at taadaaexperience@zohomail.in with your bill number. We will look at it properly and put it right.
If you need a different time, email us with your bill number before your slot and we will move it where we can, rather than you cancelling and rebooking. Slot changes depend on cook availability and are not guaranteed.
Payments are processed by Razorpay. We never see or store your card details. Every payment generates an emailed receipt with a bill number, and every cancellation generates a cancellation receipt.
Where a refund is issued at our discretion, it goes back to the original payment method and typically takes 5–7 working days to appear, depending on your bank.
Questions about a booking, a receipt or this policy: taadaaexperience@zohomail.in
We aim to reply within one working day. Quoting your bill number gets you a faster answer.